I just used the system to make a change to my order, but when I check the system again, nothing has changed.

That's because the order display on our Account Maintenance System is not a real-time display. The data on our web site is updated once or twice each business day. As such, if you input a change on late Friday, you may not see the change reflected in the system until Monday. In most cases, you'll see it much sooner, however.

Don't worry. If you see the "thank you" screen and/or receive a confirmation mail from us, you can rest assured that we're acting on your request, even if the online data is not immediately updated.