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Last Modified: Sep 21 09

I want to pay by PayPal, but you haven't told me how much to pay.

That's because we probably don't know yet.

As soon as we know exactly what we can send you (i.e., your entire order becomes available, two months pass from the time you ordered, or you request a partial shipment), our order department will automatically send you an e-mail explaining exactly how much to pay, and how to pay it. Once we've confirmed your payment, then your order will be shipped from Japan. Until one of those shipping conditions are met, we will hold your order waiting for additional merchandise to come in. During that time, feel free to keep track of your order using our Account Maintenance System on our web site.

Because of these steps, one-time PayPal payments can delay shipping a few days and are less convenient for you. We suggest you set up a billing agreement with PayPal to preauthorize your future payments to us. You can do this as part of the normal checkout process on your next order. That's why we always recommend credit card payments for faster and easier delivery of your order.

If our online order status system says that we are waiting for your payment, but you have not received a notice from us explaining how much and how to pay, then please contact us at trouble@hlj.com and we'll send you a new payment request.

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